Refund policy

At FlowFour, we stand behind the quality of our products globally. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

1. Return Conditions To be eligible for a return, your item must be in the same condition that you received it, with all its original parts and packaging. You will also need the receipt, order number, or proof of purchase.

  • Important: Please do not send your purchase back to the manufacturer or the address on the shipping label. All returns must be authorized by our support team first.

2. How to Initiate a Return To start a return, please contact our support team at flowfour.store@gmail.com. If your return is accepted, we will provide you with the appropriate return address and instructions (please note that our receiving facilities may be located in a different country than yours). Items sent back to us without first requesting a return will not be accepted.

3. Damages, Defects, and Satisfaction Guarantee Please inspect your order immediately upon delivery. If the product does not meet your expectations during your travels (e.g., you experience leaks or issues with the mechanism), or if the item arrives defective or damaged by the courier, contact us within 48 hours at flowfour.store@gmail.com.

  • Photo/Video Proof: We kindly ask you to include photos or a short video of the defect. In many cases of factory defects or transit damage, we can offer an immediate free replacement or refund without requiring you to ship the physical item back to us.

4. International Shipping Costs & Customs

  • Errors or Defects: If the return is due to a defective product, factory damage, or a shipping error on our part, we will cover the return shipping costs or offer a resolution without a return.

  • Buyer's Remorse: If the return is due to a change of mind, the customer is 100% responsible for managing and paying the international return shipping costs back to our facilities. FlowFour is not responsible for any taxes, duties, or customs fees generated by return shipments.

5. 14-Day Cooling-Off Period (European Union Exclusive) Notwithstanding the above, if your order was shipped to a country within the European Union (EU), you have the legal right to cancel or return your order within 14 calendar days of receiving it, for any reason and without justification. The packaging conditions and shipping costs described above remain applicable to this right.

6. Exceptions / Non-Returnable Items Unfortunately, we cannot accept returns on gift cards. Items purchased with a promotional discount are covered by this policy as long as they meet the described conditions.

7. Refund Process We will notify you by email once we have received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank, credit card company, or payment provider (e.g., PayPal) to process and post the refund to your account (usually an extra 3 to 5 business days). If more than 15 business days have passed since we confirmed the approval of your return, please contact us at flowfour.store@gmail.com.

8. Regional Availability Please note that our store ships internationally, with the exception of specific regions detailed at checkout (e.g., LATAM). This return policy applies only to orders placed and delivered in our authorized shipping regions.